Why is my smartwatch alerting so much?

Symptoms

  • Smartwatch is constantly showing high pressure alerts
  • Unable to offload high pressure alerts

Resolution

  1. Put your shoes on and wear the system for 30 minutes. It does not matter if you are connected or not.
  2. Calibrate your device using SurroSenseRx Link on the computer

Calibrate using SurroSenseRx Link

  1. Plug the left or right shoe pod into the computer. SurroSenseRx Link will launch
  2. Follow the instructions provided in SurroSenseRx Link on how to calibrate 
  3. Once the calibration is complete for both shoe pods, reconnect your system
  4. If you are still receiving too many alerts, take off your shoes
    • Check the fit of the insert. Make sure the inserts are not scrunching up the sides of the shoe?
    • Remove the insert carefully and check for debris or foreign objects
  5. If the issue is still not resolved, contact Orpyx Customer Care

You can also calibrate using your smartwatch

Calibrate using your smartwatch

  1. Connect your shoe pods to smartwatch
  2. On the smartwatch menu, select the 'Setup' button
  3. On the setup menu, select 'Calibrate'
  4. Follow the instructions provided on the smartwatch to calibrate your system

Article Created: November 28, 2014

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk