How do I disconnect my shoe pod(s)?

Symptoms

  • Smartwatch shows connection while shoes are not worn
  • Shoe pod(s) continues to flash green while shoes are not worn

Resolution

  1. The green light on the shoe pod will continue to flash for 10 minutes after you take off your shoes. It will take an additional 6 minutes for the smartwatch to disconnect
  2. If after 16 minutes, the shoe pod(s) is still flashing green, remove the shoe insole and/or orthotic from the shoe
  3. Once the orthotic/insole is removed, does the shoe pod light continue to flash green?
    • If no, the device will disconnect
    • If yes, remove the entire Orpyx insert from the shoe
  4. Once the Orpyx insert is removed, does the shoe pod continue to flash green?
    • If no, the device will disconnect
    • If yes, contact Orpyx Customer Care

Article Created: August 11, 2014

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