How do I turn on/wake up my smartwatch?

Symptoms

  • Black smartwatch screen
  • Smartwatch will not exit sleep mode

Resolution

  1. Try pressing the top left button on the side of the smartwatch. This should wake the smartwatch up from sleep mode.
  2. If the smartwatch cannot be woken up, connect the smartwatch to either the AC adaptor or computer using the USB cable. Wait for 5 minutes. Does the screen come on?
    • If yes, the smartwatch needs to be charged
    • If no, return the device

Article Created: August 7, 2014

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