Why is there no data available on my smartwatch?

Symptoms

  • "No Data Available" message on SurroSenseRx Link

Resolution

  1. Check the foot map screen on the smartwatch. Are the two feet filled in either white, blue, or red (or any combination of these colors)?
    • If no, the smartwatch is not connected.
      1. Plug the smartwatch into the computer and run SurroSenseRx Link
      2. If there is no data available, unplug the smartwatch for 30 seconds and plug it back in
    • If there is still no data available, the smartwatch was not connected and therefore not collecting data
    • If yes, the smartwatch is connected.
  1. Plug the shoe pods into the USB cable attached to the computer for 30 seconds, then unplug the shoe pods (you will see a flashing red and green light to indicate the reset).
  2. After 5 minutes, the smartwatch should be disconnected
    • The foot map screen will show the two feet as black outlined in white
  3. Once the smartwatch has disconnected, plug the smartwatch into the computer via the USB cable. If there is data on the smartwatch, it can be downloaded at this time.
  4. If there is still no data available, contact Orpyx Customer Care

Article Created: November 28, 2014

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