What is the warranty for the Orpyx Sensory Insole system?

The Orpyx Sensory Insole system(s) that is/are the subject of the Purchase Order(s) to which these terms and conditions are attached is/are subject to the following limited warranty (the “Limited Warranty”):

1. In the absence of a written agreement to the contrary, the Limited Warranty for the Orpyx SI Sensory Insole System(s) is as follows:

• Orpyx Medical Technologies Inc. (“Orpyx”) warrants that the insoles that form part of the Orpyx Sensory Insole System(s) shall be free from defects in material and workmanship for a period of 120 days from the date of shipping.
• Orpyx warrants that the wireless charger that forms part of the Orpyx Sensory Insole system(s) shall be free from defects in material and workmanship for a period of twelve months from the date of shipping.
• Orpyx warrants that the digital display that forms part of the Orpyx Sensory Insole system(s) shall be free from defects in material and workmanship for a period of nine months from the date of shipping.

2. Notwithstanding anything else contained herein, if the insoles that form part of the Orpyx Sensory Insole system(s) do not fit properly, cannot be trimmed to fit, and Orpyx is not able to provide a replacement pair that resolves the issue (collectively, a “Fit Issue”), Orpyx will provide a full refund to the User/Customer. All warranty claims for a Fit Issue must be made within 60 days from the date of shipping. This warranty for a Fit Issue is invalid if the User/Customer information was incomplete or inaccurate at the time of the Purchase Order (e.g. shoe size, shoe make and model, inadequate foot scan/mold/cast). In such circumstances, a new Purchase Order would be required.

*For full warranty policy details, please see the Instructions for Use Manual.